Wednesday, May 24, 2006

Trouble in Seattle

Suppose 92% of the librarians who work with/for you said they have no confidence in you? That's the situation facing Bill Ptacek, Director of the King County Library System in Washington.

One of the biggest complaints is his "cluster" initiative. Branch libraries are grouped into clusters and librarians might be assigned to any library in their cluster at any time.

Ptacek said this will improve service and efficiency during a time of budget problems. That would be true if the staff members were robots, not people. As always, the human element can't be ignored. It's a cliche that the organization that fights human behavior is doomed to failure, and that seems to be the fly in the ointment here.

My only image of the King County library system is that banner ad that seems to be a permanent fixture at the top of the ALA jobs page.

tags: , ,

No comments: